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Privacy Policy

Last updated: 27/02/2025

1. Introduction

Welcome to Cookwork ("we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you access and use our website www.cookwork.be (the "Site"). We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.

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2. Data Controller

Cookwork, managed by SCRL Cookwork, with its registered office at rue Josse Impens 30, 1030 Brussels, Belgium, and registered with the Banque Carrefour des Entreprises under number BE 0695.853.452, is the data controller responsible for the personal data collected through this Site.
For any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

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3. Information We Collect

We collect various types of personal data in order to provide, maintain, and improve our services. The categories of data we collect include:

  • Personal Identification Data:
    Your name, email address, phone number, and mailing address when you register for an account or contact us.

  • Account Data:
    Information provided during registration (such as username and password) and details related to your Cookwork account. This data is securely stored and managed.

  • Usage Data:
    Information about how you interact with our Site, including your IP address, browser type, device information, operating system, pages visited, duration of visits, click data, and other usage statistics.

  • Transaction Data:
    Details related to reservations and payments, including the nature of the transaction, payment method, and associated financial data.

  • Cookies and Tracking Data:
    We use cookies and similar tracking technologies to collect information about your browsing activity on our Site. For more details, please see section 5 below.

  • Other Data:
    Any other information you voluntarily provide to us through surveys, forms, newsletters, or other communications.

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4. How We Use Your Information

We use your personal data for various purposes, including:

  • Providing and Maintaining Our Services:
    To create and manage your account, process reservations and payments, and deliver the services available on the Cookwork platform.

  • Improving Our Site and Services:
    To analyze usage trends and user behavior, thereby enhancing user experience and optimizing our Site.

  • Communication:
    To respond to your inquiries, provide customer support, and send you updates, notifications, newsletters, or promotional materials (only when you have opted in).

  • Compliance and Legal Obligations:
    To comply with applicable laws, regulations, and legal processes, as well as to resolve disputes and enforce our agreements.

  • Marketing and Personalization:
    To personalize your experience on our Site and to deliver targeted content and offers, where you have provided your explicit consent.

  • Security:
    To monitor and secure our systems, detect and prevent fraud, abuse, or security breaches, and protect our rights and those of our users.

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5. Cookies and Tracking Technologies

Our Site employs cookies, web beacons, and similar tracking technologies to:

  • Enhance your browsing experience by remembering your preferences and activities.

  • Analyze and monitor Site usage and performance.

  • Deliver personalized content and advertisements.

You can manage your cookie preferences through your browser settings. For additional information, please refer to our [Cookie Policy] (if available).

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6. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent:
    When you have given explicit consent for the processing of your personal data.

  • Contractual Necessity:
    When processing is necessary to fulfill a contract between you and Cookwork (for example, processing a reservation).

  • Legal Obligation:
    When processing is required to comply with legal obligations.

  • Legitimate Interests:
    When processing is necessary for our legitimate interests, provided that these interests are not overridden by your rights and freedoms.

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7. Data Sharing and Disclosure

We may share your personal data with:

  • Service Providers:
    Trusted third-party vendors that assist us with website hosting, payment processing, email communications, data analytics, and other services. These service providers are contractually obligated to maintain the confidentiality and security of your data and are only permitted to use it for the purposes for which it was disclosed.

  • Legal Authorities:
    In instances where disclosure is required by law, regulation, or legal process, or necessary to protect our rights, property, or safety, or those of our users or others.

  • Business Transfers:
    In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the relevant third party. In such cases, we will ensure that appropriate safeguards are in place to protect your data.

We do not sell or rent your personal data to third parties for marketing purposes.

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8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymize it.

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9. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Access:
    The right to request a copy of the personal data we hold about you.

  • Rectification:
    The right to request correction of any inaccurate or incomplete personal data.

  • Erasure:
    The right to request deletion of your personal data, subject to certain conditions.

  • Restriction:
    The right to request that we restrict the processing of your personal data.

  • Data Portability:
    The right to request the transfer of your personal data to another organization, or directly to you.

  • Objection:
    The right to object to the processing of your personal data under certain circumstances.

  • Withdrawal of Consent:
    If processing is based on your consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing prior to the withdrawal.

To exercise any of these rights, please contact us at contact@cookwork.be.

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10. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to, encryption, access controls, and secure data storage practices. While we strive to protect your personal data, please be aware that no security system is entirely impenetrable.

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11. International Data Transfers

If your personal data is transferred outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place. These may include using standard contractual clauses approved by the European Commission to ensure that your data remains adequately protected.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data processing practices or legal requirements. We will notify you of any significant changes by updating the "Last Updated" date and posting the revised Privacy Policy on our Site. We encourage you to review this Privacy Policy periodically.

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13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Cookwork (SCRL Cookwork)
Registered Office: rue Josse Impens 30, 1030 Brussels, Belgium
Email: contact@cookwork.be

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